JEIM

Dear Readers and Colleagues, I am delighted to introduce the new issue of Journal of Entrepreneurship and Innovation Management-JEIM. JEIM provides an exciting opportunity for researchers, professionals as well as the policy makers to access new knowledge, practical information and policy recommendation in the area of innovation and entrepreneurship. The objective of JEIM is to publish up-to-date, high-quality and original research papers. As such, the journal aspires to be vibrant, engaging and accessible, and at the same time integrative and challenging. Each issue of the journal contains research papers. JEIM is in the seventh year and in every issue, we are receiving research papers in the field of innovation, entrepreneurship and other related subjects. We have been trying to do our best to shorten the paper evaluation process and thanks to our reviewers, it takes around two months to finalize the reviewer process so far. So, we thanks to all of authors and colleagues who support JEIM in last seven years. In this new issue, we have a very well addressed six research papers from different topics of the environmental innovation, service innovation entrepreneurship and creativity. Needless to say, any papers that you wish to submit, either individually or collaboratively, are much appreciated and will make a substantial contribution to the journal. Best wishes and thank you in advance for your contribution to the JEIM. I wish you a Happy New Year. Best Regards Cevahir UZKURT Editor-in Chief

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All the details of the issue and the journal can be accessed via this document.

Keywords: Journal Cover
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Purpose: Environmental innovation is innovative activities which is aimed at reducing or eliminating the environmental impacts of a product from its production to recycling. In this context, it can be stated that the environmental innovation approach is important for logistics firms. It is aimed to evaluate the environmental innovation performance of logistics firms in this study. Methodology: A two-stage Multi Criteria Decision Making approach is used for this purpose. In the first stage, environmental innovation factors obtained from the literature are weighted by Fuzzy AHP. In the second stage, logistics firms are ranked according to the environmental innovation performances by Fuzzy VIKOR. Findings: The results of the analysis revealed that the two most important factors in evaluating the environmental innovation performance of logistics firms are green design and green energy respectively. Practical Implications: Successful green design practices can reduce the prevention costs for environmental impacts of logistics firms. In particular, innovations on the use of renewable energy and reducing the emissions will improve the potential environmental impacts of logistics firms in a positive way. Originality: This study provides an important contribution to the literature because it is the first study evaluating Turkish logistics firms in terms of environmental innovation performance in Turkey

Keywords: Environmental Innovation, Logistics Firms, Fuzzy AHP, Fuzzy VIKOR.
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Purpose: This study aims to investigate the entrepreneurs by observing structural activities directly in their working environments. Methodology: Within the scope of the study, structured observation, which is a sociological method, was used to investigate the daily behaviors of 10 entrepreneurs in start-ups located in technoparks of Turkey. Findings: There are 4 main findings in the study. The first one: The work of the entrepreneurs is described as short-term and fragmented. The second finding is the entrepreneurs focus on analytical work, conceptual work and knowledge transfer; it has been found that entrepreneurs in Turkey spend most of their time on procedural works. The third finding is the international entrepreneurs mainly focus on three functions (human resources and employee relations, marketing, sales and public relations and management) while in Turkey entrepreneurs focus on the functions which are related to the control, financing and management, directly affect the product. Fourth and the final finding is entrepreneurs spend most of their work time on communicating with others. This situation relates with international entrepreneurs. Practical Implications: Turkish entrepreneurs should take care of other than product related activities. Activities such as marketing should be managed through centers established in technology regions and systems that will reduce procedural jobs should be developed by institutions. Originality: There are not many studies on the behavior of entrepreneurs in start-ups in Turkey. This study aims to give an idea about the behavior of entrepreneurs who are important for Turkey’s welfare. It is thought that entrepreneurs will make an important contribution in terms of not doing it but seeing the behaviors they should do.

Keywords: Entrepreneurship, Innovation, Start-up, Innovation ecosystem, Turkey.
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Purpose: This study aims to make various innovative suggestions compatible with the principles of urban logistics which will increase customer satisfaction and competitive power of cargo companies.. Methodology: First Turkish parcel distribution industry was disscussed and the innovative solutions brought to the sector by the technological developments and how they can affect the business processes are examined with the literature review method. Findings: In order to achieve success in e-commerce, logistics processes must be customized to meet customer needs. The success of cargo companies depends on timely delivery which directly affects customer satisfaction. Practical Implications: It is very important to improve the performance and efficiency of delivery operations. Originality: This paper is aimed to provide theoretical and practical suggestions for parcel delivery companies in e-commerce logistics.

Keywords: Distribution Models, E-Commerce, Parcel Delivery Sector, Urban Logistics
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Purpose: This study aims determining Western Mediterranean region entrepreneurs’ financial literacy levels and effect of demographic variables on entrepreneurs’ financial literacy. Methodology: The data obtained using the questionnaire techniques from 324 participants selected by non-probable sampling method were tested with difference tests. Findings: It was found that the level of financial literacy of entrepreneurs is relatively high and education, income, year of activity as an entrepreneur, number of employees and firm age differentiate the financial literacy level. Practical Implications: It was found that entrepreneurs' financial literacy level is relatively good, but they are not sufficiently active in the use of financial products. It is thought that giving some trainings on solving this problem and encouraging the use of simulations to entrepreneurs will play a role on the success of entrepreneurs. Originality: Due to the limited number of studies on entrepreneurs’ financial literacy in the literature, the study contributes to the relevant literature.

Keywords: Financial Literacy, Entrepreneur
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ABSTRACT Purpose: This study aims to investigate whether there is a relationship between service innovation, perceived value, customer satisfaction and behavioural intention in retail sector. Methodology: Study has been formed by selection of customers from four companies which are listed in the most reputable retail clothing brands published by Turkey Reputation Index Report 2018 and analysed by SmartPLS. Findings: It was found that service innovation dimensions directly affect perceived value and customer satisfaction partially mediates relationship between perceived value and behavioural intention. Practical Implications: In future research, innovation dynamics of different sub-sectors can be examined and deeper customer insight can be obtained. Originality: The study’s subject as investigating the impact of innovation efforts to improve potential relationships with the customer is expected to contribute to both literature and practice. Keywords: Retail Sector, Service Innovation, PLS-SEM JEL Codes: M10, M31

Keywords: Retail Sector, Service Innovation, PLS-SEM
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Purpose: The aim of this study is to reveal the effect of emotional labor and intrinsic motivation on the creativity of the employee. Methodology: The population of the study consisted of 526 bank employees in the province of Kırklareli and Edirne in 2019 with easy sampling. The resulting number of surveys available in the surveys is 300. The data collected in the study were analyzed with SPSS 23 program and Explanatory Factor Analysis (EFA), Confirmatory Factor Analysis (CFA) and Structural Regression Model (YRM) were applied to the data. Findings: According to the results obtained from the study, the is a significant positive relationship between the internal motivation of the employees and the deep acting and sincere acting. Intrinsic motivation has no effect on surface acting. In addition, intrinsic motivation and deep acting positively affect individual creativity; surface acting negatively affects individuals creativity. Contrary to what is thought, no sincere acting has any effect on individual creativity. Practical Implications: As a result, while intrinsic motivation and deep acting increases employee creativity, surface acting has a decreasing effect on employee creativity. Sincere acting has no effect on employee creativity. On the effect of emotional labor and intrinsic motivation on the creativity of the employee, this gap can be filled in the literature by conducting studies in other sectors besides banking. Originality: Emotional labor and intrinsic motivation of employees are thought to be important in the formation of creative ideas, but when the literature is examined, there are limited studies about the effect of emotional labor and intrinsic motivation on the creativity of the employee. In addition, there are not many studies examining these three variables together. This study contributes to filling these gaps in the literature.

Keywords: Emotional Labor, Surface Acting, Deep Acting, Sincere Acting, Internal Motivation, Individual Creativity
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